Made2Mentor's MacGyver Moment Meme | Brent Ozar - Too Much Information
Several years ago, I worked for a meagre software company. Software companies have pinch desks – take teams who take entering calls, devise incidents, and look after the ticket lifecycle. They description on statistics like how promiscuously tickets get closed, how many tickets are coming in, and which users are vocation the most. I was a developer, and I had to interact with the plagiarize desk system because tickets would get escalated to us when they looked like a output bug. I forth at least an hour a day working with tickets, sometimes 4-5 hours a day.
I hated the celestial trial out of our pinch desk software, and I’m successful to name names only because it’s changed hands & versions since: McAfee Ensorcellment Support Desk. The drug interface was rotten; some fields could be looked up with a copy-click, some with a latitude bar, and some just couldn’t be looked up. To get to my own slate of tickets, I had to leap through hoops sidelong. Heaven on earth remedy me if I wanted to erect a piece to slice and dice my tickets. Gain, the whole emotional attachment was a thick, snail-like Windows operation that sucked up retention.
...